Frequently Asked Questions

Credit Card Payments

• How is my credit card information protected?
• Where is my refund?
• Why was my credit card payment declined?

Exhibitors

NeurIPS.cc Accounts

• Can I merge my multiple neurips.cc accounts?
• Email and Newsletter Preferences
• How do I change my email address?
• How to I create an account?
• I already created an account, but the system says I do not have an account.
• I've forgotten my NeurIPS.cc password. How do I login?
• Where are unicode characters allowed?

Onsite At the Conference

• Badge Replacement Policy
• Coat Check, Luggage Check
• How to connect to the projectors?
• Interacting with the Press
• Lost and Found
• Medical Office
• Scanning Badges

Papers

• Author Registration
• Paper Copyrights

Registration

• Cancellation Policy
• Can I get a refund for my registration if my VISA is denied?
• Discount for Full Time Students
• How do I change my registration?
• How do I updated my registration receipt?
• Transfer Policy
• What types of payments do you accept?

Travel and Attendance Documents

• Does NeurIPS issue PE Certificates for India?
• How to I get a certificate of attendance?