Registration Cancellation Policy

Registrations canceled before Nov 14, 2023 AOE  Pacific time will receive a full refund. Refunds will be issued to your credit card and may take up to 10 business days to appear on your statement.  Registrations cannot be canceled or refunded after that time.

Cancellation instructions are on this page.


Visa information for physical or hybrid conferences 

If your visa is denied before Nov 14, 2023 AOE, you may cancel and refund your registration in the Payment and Receipt section of your registration for a full refund.

If your visa is denied after Nov 14, 2023 AOE, we can switch you to a virtual registration and refund the diference if you applied for your visa before Oct. 11, 2023, and you are unable to attend because your visa was denied or you have not received a response. You must submit your refund requests using our contact form within one week of the close of the meeting and include documentation showing the date you applied.


Registrations are not transferrable

Registrations are linked to immigration documents, tax documents and credit card transactions and cannot be transferred to another person.