Registration Cancellation Policy

Registrations canceled before Nov 14, 2023 AOE will receive a full refund. Refunds will be issued to your credit card, and may take up to 10 business days to appear on your statement. Registrations cannot be canceled or refunded after this date.

To cancel your registration, follow the instructions here.


Registration refunds due to visa issues

If your visa is denied before Nov 14, 2023 AOE, you may use the standard cancellation policy detailed above to cancel and refund your registration in full.

After Nov 14, 2023 AOE, your full conference registration can be converted to a virtual registration and the difference in cost between the in-person and virtual registration can be refunded if the following conditions are satisfied:

  • you applied for your visa before Oct. 11, 2023; and
  • you are unable to attend the conference in person because your visa was denied or you have not received a response.

To request such a refund, you must submit a request using our contact form within one week of the close of the meeting (i.e., by Dec. 23, 2023), and include documentation showing the date you applied for a visa.


Registrations are non-transferrable

Registrations cannot be transfered to another person, they are linked to immigration documents, tax documents and credit card transactions.