Mobile Support
Frequently Asked Questions
How do I create an account?
Use the email address that you registered and paid for at the Conference website when prompted by the app. We will send you a magic link to sign in.
The app is behaving strangely, the app is not opening, or I am not able to sign in.
If you were part of our beta testing program at another confernce you will need to delete the app (and all it's data) and then install the app again.
Can I access conference content offline?
Yes, it is one of the core features of the app, providing a chance for attendees to parouse and bookmark events in the schedule while traveling or where WiFi is unstable. The app will cache the content you view while you are connected to the internet. Some things, such as the full abstracts, will not be cached to save space on your device. However, if you view an abstract while online, you will be able to view it again while offline.
Contact Support
If you need additional help or have questions not addressed in our FAQs, please contact us:
Email Support
For inquiries, support requests or feedback: mobile-support@eventhosts.cc
Or during the conference: chat at the helpdesk channel