FAQ
If your question is not answered here, please contact us
Bus Tickets:
I have purchased a bus ticket, but I cannot choose which bus I want to be on.
Visit /bus to assign yourself to a bus.
Cancellation/Privacy Policy:
Lost and Found:
Missing items can be found at the NIPS Registration Desk.
Meals:
Are any meals covered in the registration price?
The following meals are covered in the registration fee:
At the Tutorials and Conference:
| Breakfast | Monday | 7:30 - 9:30 AM |
Regency A, 3rd Floor |
| Opening Reception | Monday | 6:30 - 8:30 PM |
Poster Areas |
| Breakfast | Tuesday - Thursday | 7:30 - 9:00 AM | Perspectives, 34th Floor |
At the Workshops:
| Breakfast | Friday, Saturday | 6:30 - 8:00 AM | Emerald Ballroom |
| Closing Banquet |
Saturday | 7:00 - 11:00 PM | Emerald Ballroom |
Note: There is a $40 charge to bring a family member or friend to the banquet at the Westin Resort & Spa. You may purchase these tickets at the Registration Desk in Vancouver or Whistler.
Note: Please use the same email address for your CMT account as you do on nips.cc, even though they are separate accounts.
I already created an account, but the system says I do not have an account.
nips.cc and the paper submission/review websites are completely separate websites with separate accounts. We request you use the same email address for each because it makes it easier for us to link accepted papers to nips.cc accounts. Be sure that you created an account on the same site you are attempting to log in to.
How can I change the list of authors for my paper, or add a new author?
Log into the CMT site and navigate to the Author Console. For each paper submitted you will see a link Quick Edit: Paper Details. Click on this which will allow you to modify the authors list. Remember to submit your changes at the bottom of the page.
How can I update my affiliation and the email address used by CMT?
You can update your affiliation (and other data) on the CMT site by clicking on the Edit Contact Information link at the top right, making the necessary modifications and then clicking on the update button.
How can I update the title or keywords for my paper?
Log into the CMT site and navigate to the Author Console. For each paper submitted you will see a link Quick Edit: Paper Details. Click on this which will allow you to modify the title and primary/secondary keywords. Remember to submit your changes at the bottom of the page.
How can I access reviews for my paper?
- Login to the NIPS CMT site https://cmt2.research.microsoft.com/NIPS2010/
Your login email address is the one by which you received the email from CMT. - From the author console you will see an entry for each paper, and the text "Author Feedback: Add | View Reviews". Click on "View Reviews" to bring them up.
I've forgotten my CMT password. How do I login?
Click on "Reset your password" and then enter your login email address. A URL will be sent to you by the CMT system; follow the instructions to set your password. Further help is available via CMT support cmt@microsoft.com.
What size are NIPS Poster Boards at the Conference?
The poster boards are 4 feet high by 8 feet wide (approx 1.2 x 2.4 meters)
Passports:
Do I need a passport or visa to enter Canada?
To read about requirements to visit Canada, please go to: http://www.cic.gc.ca/english/visit/index.asp
Program:
A URL/Abstract/Author is missing from an event on this website.
Please send the updated information to the organization committee chair responsible for the event. If you cannot contact them or they are unresponsive, then contact us.
Registration:
Is it possible to access someone else's registration record?
Yes, if you have the email address and password of their account.
Can I change or cancel my registration?
Please visit /Profile/ and view your registration. The "Change Registration" link allows you to add or remove items from your registration at any time.
If you had previously paid for your registration using a credit card, a refund will be issued automatically when you remove an item from your registration. You may not remove/refund an item the same day you added it. The original charge against your card requires a delay between one and two days before it can be refunded.
If you add items to your registration, you will have the option of paying immediately with a credit card, otherwise you will need to send the additional amount using our regular offline payment options.
Can I transfer part of my registration to someone else?
No. You must use our normal change procedure (see above) to remove the unwanted items from one registration and add them to the second.
About Google Checkout
Why is my Google Checkout order displaying a 'Customer review in progress' status?
-or-
I have already paid, so why is my transaction still marked as pending?
In general, Google Checkout completes credit card processing within four to six hours. For certain orders posing a higher potential risk to you, Google specialists will perform even more extensive fraud detection checks for your protection. In these rare cases, reviews may require more time.
As soon as your Google Checkout transaction clears, you will receive a nips.cc email with a receipt for your registration.
For some reason I have multiple pending transactions, how can I clear them?
Pending transactions that are not ultimately used are deleted automatically. Just ignore them and they will eventually go away.
Why was my credit card payment declined?
Regrettably there is little we can do to help with these problems. When the issuing bank declines a transaction they do not provide an explanation. For security reasons, they will not answer questions from anyone other than the account holder.
If you are using an institutional or government credit card you may need to contact the responsible department to authorize your charge. In previous years some registrants have run into problems with cards which are restricted to a very limited set of merchants or require advance notice on transactions over a certain amount.
See Google Checkout's response to this question here.
Once you have corrected the problem please visit /Profile/ and click on the link for your registration to complete payment.
How is my credit card information protected?
Your information is protected by SSL encryption between your browser and Google Checkout. We never even handle your credit card details - we leave that to Google because they are the experts. We do store a partial number which we use for payment and refund verification.
Registration Confirmation:
I will need a confirmation of my participation at the NIPS 2010 Conference, for our accounting department, can you provide this?
You may obtain a copy of your registration receipt, by logging on to your account on the Nips website and printing a copy.
Registration Cost:
What is the cost to register for the different segments of the Conference, including the early and late registration costs?
You may access this information by following this link.
Registration Payment:
How do I pay for my registration if I am not paying online with a credit card?
Please read our offline payment instructions.
Sunday, December 5: 4:00 pm - 9:00 pm (Hyatt)
Monday, December 6 - Wednesday, December 9: 8:00 am - 6:00 pm (Hyatt)
Thursday, December 9: 8:00 am - 1:00 (Hyatt) and 5:00 pm - 8:30 pm (Westin)
Friday, December 10: 7:00 am - 11:00 am and 3:00 pm - 7:00 pm (Westin)
Restaurants:
Please see the following link for restaurants in the area: http://vancouver.hyatt.com/hyatt/hotels/entertainment/index.jsp
Room Sharing:
I am looking for a roommate at the Conference.
NIPS is unable to provide assistance with room sharing.
Tutorials Registration:
Does the fee for the NIPS Tutorials include all the tutorials or is the fee per tutorial?
The fee includes all Tutorials. The hotel is separate.
Workshop Registration:
Does the Workshop registration fee include all the Workshops?
The Workshop registration fee includes all Workshops. The hotel is separate.
Wireless:
Is wireless available at the NIPS Conference?
The Wireless information page contains information on how to get network access in the Conference and Workshop areas of the host hotels in Vancouver and Whistler. The document changes every year to reflect updated information for the current meeting. To view the document, go to http://nips.cc, hover your mouse over the current meeting and look for a flyout called Wireless. If there is no wireless page, the information is not yet available and will appear on the site when the information becomes available.
Visitors Visa:
I believe I need an invitation letter, with an original signature to obtain a visitors visa to Canada.
NIPS is unable to provide signed invitation letters to its individual participants unless they are invited Conference or Tutorial speakers. There is a general invitation letter on the NIPS registration website which you will have the opportunity to print when registering. This letter, along with your registration receipt, which demonstrates that you have paid to attend the Conference and/or the post-Conference Workshops, has proven to be sufficient for visa purposes for the seven years NIPS has been held in Canada.